Tenant FAQs

Northwest Property Managers has been in business since 1984 serving our owners and tenants. With many years of experience, our friendly team is here to help you with all your rental needs.

We update our website several times each business day. You may view our website at www.tjguyer.com or call our office at 360-748-4683.

View Available Properties

This can be found on our website under the “Tenants” drop-down. There is a subheading “Application Process”

Click Here To See Our Applications Process 

Rent is due on the 1st of each month, with a 6-day grace period.

There are several convenient ways to pay your rent. You can pay online through your online resident portal, click here to set up your online resident portal You may set up auto pay or make a one-time payment. AppFolio charges a convenience fee if using this service. Pay your rent using electronic cash payments at cash participating locations or you can mail a check or money order to our corporate office at 1646 S Market Blvd, Chehalis, WA 98532. Sorry for any inconvenience, we do not accept credit cards or cash in our office.

Click here if you need access

You can go to the Contact Us page to communicate what is needed or by calling our office, during office hours at 360-748-4683.

An emergency would be defined as “anything that could cause injury to the resident or damage the property”. A few examples would be: water coming out of a wall or broken pipe, electrical arcing or surging or a leaking roof.

As we understand all maintenance needs are important to your peace and enjoyment, many cannot be completed during weekends or holidays. This is due to suppliers or vendors that are unavailable. The following is meant to give you a look at what will need to wait until the first business day: stove, refrigerator, dishwasher, drippy faucets and in most cases heating (space heaters can be provided if needed) and electrical. Please call the emergency number to speak with the on-call maintenance staff if you are unsure whether or not it is an emergency.

We try to handle all tenants needs quickly and timely.

We recommend buying renters insurance, but it is not mandatory on all rental properties. Some of our owners do require it.

Most all properties are inspected every 6 months.

Each property has move out requirements please review our moveout process as it will help you understand what needs to be done.

Click Here To Open Move Out Expectations

Some of our properties are pet-friendly and are posted this way when advertised. If you already live in one of our rental homes and would like to find out, please contact our office or the on-site manager (if the property has one).

Policy:

• Pets are not allowed in every rental. Please check our listings closely.
• A $400.00 pet deposit is required for each pet. There is a $50.00 non-refundable fee retained to probe the carpet for pet urine upon vacating the property. If there is no pet damage, your deposit will be refunded, less the probe fee.
• Additional monthly pet rent is charged in the amount $25.00.
• Dogs must be at least one year of age.

Deposits are reconciled once you have vacated, and the keys have been returned. This can take up to 21 days from the date the property has been exited and the keys have been returned.

Any improvements inside or out must be put in writing and sent to us for owner’s approval. Click here to 

Contact Us.

During normal business hours, you may call our office. If you have an on-site manager, you may call them for access. If we are closed, please call your local locksmith. You will be responsible for payment at the time of service.